Terms and Conditions – LIGHTNESS 777 LTD

1. Introduction and Definitions

For the purposes of these Terms and Conditions, the following terms are used as defined below:

Provider – LIGHTNESS 777 LTD, UIC BG208139908, with registered office at BULGARIA, Stara Zagora (6000), 17 St. Knyaz Boris St., Apt. 24, hereinafter referred to as the “Provider”.

Platform – the website lightness.bg and the mobile application , owned and operated by the Provider, through which Users can register, book sessions, purchase subscriptions, and use the provided Services.

User – any natural person who:

• has registered on the Platform and has an active user profile, or

• has purchased and/or uses Services provided by the Provider, whether through the Platform or on-site at the Provider's premises.

User Profile – an individual profile created upon registration on the Platform, through which identification, session bookings, subscription and payment management are performed.

Order – a request made by the User via the Platform or on-site at the Provider’s premises to purchase Services or a Subscription.

Confirmed Order – an Order for which payment has been successfully made and/or explicitly confirmed by the Provider.

Services – sports and physical activity-related services provided by the Provider at its premises, including, but not limited to: training sessions, group classes, personal training, and access to facilities.

Service Parameters – the terms of use of a specific Service or Subscription, including:

• validity period;

• number of sessions;

• applicable premises;

• price;

• possibilities for cancellation, freezing, or termination;

• other specific conditions listed on the Platform.

Provider Premises – a physical location (gym) operated by the Provider where the Services are provided, during announced working hours.

Locality – a city or town where the Provider has at least one Premises.

Subscription – the right to use specific Services for a fixed period and/or a set number of visits, according to the selected subscription plan.

Subscription Plan – a specific offer by the Provider defining the validity period, number of visits, price, and conditions for using the Subscription. Unless otherwise stated, subscriptions are paid in full in advance.

Prepaid Service – a Service or Subscription for which the User has paid the full price in advance before using it.

2. Company Information

According to applicable law:

• Company Name: LIGHTNESS 777 LTD

• Registered Office: BULGARIA, Stara Zagora (6000), 17 St. Knyaz Boris St., Apt. 24

• Operational Address: BULGARIA, Stara Zagora (6000), Tri Chuchura, 13 Armeiska St.

• Contact Details: BULGARIA, Stara Zagora (6000), 17 St. Knyaz Boris St., Apt. 24, Tel: 0882449444, Email: info@lightness.bg

• Public Registry Details: UIC BG208139908

2.1 INTELLECTUAL PROPERTY

All materials, content, logos, images, texts, programs, and designs available through the Platform are the property of the Provider or third parties granting usage rights. The User agrees not to copy, reproduce, distribute, or use these materials without the Provider’s written consent. Violations may lead to civil and/or criminal liability.

3. SUBJECT

These Terms and Conditions regulate the relationship between LIGHTNESS 777 LTD (the “Provider”) and Users in relation to the use of Services provided via the Platform and/or on-site at the Provider's premises.

The Terms and Conditions are accessible at lightness.bg and through the Provider’s mobile application.

4. USER REGISTRATION

To use the Platform, the User must create a user profile by completing the online registration form.

By checking the relevant box during registration, the User declares that they:

• are familiar with these Terms and Conditions;

• are familiar with the Privacy Policy;

• accept their content and undertake to comply with them.

4.1 Minors

If the User is a minor (between 14 and 18 years), by accepting the Terms and Conditions, they declare they have explicit consent from a parent or guardian.

Purchasing a Subscription by a minor is only allowed with parental or guardian consent, and the Provider may request contact details if needed.

If the User is under 14, registration and acceptance of the Terms and Conditions must be done by a parent or guardian. Minors may use Services only:

• accompanied by an adult, or

• under conditions set by the Provider (e.g., with an instructor), according to the current price list.

Failure to comply may result in denial of access to Services. Parents or guardians are fully responsible for the safety of children under 14 during training. The Provider is not liable for incidents occurring while a minor uses Services without a guardian or without following staff instructions.

4.2 HEALTH CONDITION

The User confirms they are in suitable health to use the selected Services.

The Provider recommends consulting a medical professional before starting training, especially in cases of chronic illnesses or injuries.

The Provider is not responsible for damages resulting from the User’s incorrect health assessment.

REGISTRATION DATA

During registration and subsequent updates, the User (or their parent/guardian) declares that the provided data is true, accurate, and complete. The Provider is not responsible for damages resulting from incorrect or incomplete data.

Registration completion is confirmed via a message sent to the User’s email address.

5. ELECTRONIC STATEMENTS AND CONTRACT

Acceptance of the Terms and Conditions, registration, and order submission constitute electronic statements under the Bulgarian Electronic Document and Electronic Trust Services Act.

The parties agree that electronically concluded contracts have the same legal effect as those signed on paper.

The contract between the Provider and the User consists of:

• these Terms and Conditions;

• the Privacy Policy;

• the parameters of the specific Service or Subscription;

• any Confirmed Order.

6. COMMUNICATION

The email address provided by the User is used for official communication. All messages are deemed received upon sending. The User must immediately notify the Provider of any change in their email address.

6.1 PLATFORM ACCESS AND TECHNICAL ISSUES

The Provider strives to ensure uninterrupted access to the Platform but does not guarantee 100% continuity due to maintenance, updates, or issues beyond its control.

Temporary interruptions or limited access do not entitle the User to a refund unless explicitly stated otherwise.

If the provided email address is incorrect or inaccessible, all messages are considered sent, and the Provider is not responsible for failed communication. Users must update their data promptly.

7. ORDERS AND CONFIRMATION

Orders for Services or Subscriptions may be made:

• via the Platform;

• on-site at the Provider’s premises.

Orders are considered Confirmed after successful payment and/or explicit confirmation by the Provider.

The Provider may unilaterally change the parameters, prices, and structure of offered Services; changes apply only to future orders.

8. PRICES AND PAYMENT

Service prices and parameters are published on the Platform and/or on-site at the Provider’s premises.

Services are paid in advance unless otherwise stated.

Payments can be made via:

• bank cards;

• electronic payment methods;

• cash on-site (where applicable).

Service activation confirms payment receipt.

9. SUBSCRIPTION PLANS

Subscription plans grant the User the right to use selected Services for a specified period and/or number of visits.

Detailed parameters, including price, validity, number of visits, applicable locations, and cancellation/freezing conditions, are published on the Platform and/or at the Provider’s premises.

The User agrees to use Services according to the chosen plan and its terms.

The Provider may change subscription plans, parameters, and prices. Changes apply only to new orders; active subscriptions maintain the terms under which they were purchased, unless agreed otherwise.

All questions regarding cancellations, freezing, or refunds are governed by the Refund/Return Policy available at lightness.bg/info/politika-za-vrashtane.

10. RIGHTS AND OBLIGATIONS OF THE USER

The User must use Services according to the Terms and Conditions and the Provider’s instructions.

Prohibited:

• violating safety;

• intentionally damaging equipment;

• disturbing order at premises;

• using Services as a minor without parental/guardian consent.

The User must follow staff instructions for safety and proper use of equipment. Violations may result in temporary or permanent removal from the premises without refund.

11. RIGHTS AND OBLIGATIONS OF THE PROVIDER

The Provider undertakes to provide Services according to subscription parameters.

The Provider may refuse access to Users who violate rules or endanger safety.

The Provider is not responsible for damages caused by improper use of Services by the User.

The Provider may change working hours, update facilities, or temporarily cancel Services and is not liable for inconveniences unless explicitly stated otherwise.

12. PERSONAL DATA AND PRIVACY

Personal data is processed according to the law and the Privacy Policy.

Users have the right to access, correct, or delete their data.

13. LIMITATION OF LIABILITY

The Provider is not liable for damages from improper use of Services or loss/damage of personal items.

The Provider does not guarantee uninterrupted Platform access.

The Provider does not guarantee specific results from Services, as outcomes depend on individual abilities and effort.

14. FORCE MAJEURE

The parties are not liable for non-performance due to force majeure (e.g., natural disasters, epidemics, fires, technical issues beyond Provider’s control).

In case of force majeure, the Provider shall promptly inform Users of any changes in Service provision.

15. DISPUTES AND APPLICABLE LAW

Disputes shall first be resolved through negotiation.

If agreement is not reached, Bulgarian law applies.

Competent court is the court at the Provider’s registered office.

16. CHANGES TO THE TERMS AND CONDITIONS

The Provider may unilaterally amend these Terms and Conditions.

Changes apply to new Users and orders from the publication date.

Active subscriptions maintain their original terms unless otherwise agreed.

CONTACT INFORMATION

For any questions, comments, or clarifications regarding these Terms and Conditions, Users may contact the Provider at: info@lightness.bg or by phone at 0882449444.